Your mission
Make a Global Impact with BioAnalyt
At BioAnalyt, we are pioneers in nutrient measurement technology. As a dynamic team based in Germany, we develop portable, user-friendly food testing solutions that transform how nutrient analysis is conducted worldwide. Our innovative devices empower organizations in food fortification, nutrition research, and quality control to achieve precise results efficiently.
About the Role:
As a Sales & Customer Service Representative, you will play a crucial role in supporting the Sales & Busi-ness Development Manager by managing inbound customer inquiries, maintaining CRM data, and assisting in sales operations. This position is ideal for someone detail-oriented, analytical, and proactive in supporting reve-nue growth.
Key Responsibilities:
- Respond to customer inquiries via email and phone, ensuring a smooth order process.
- Manage order confirmations, invoicing, and payment tracking in CRM systems.
- Assist in sales reporting, tracking KPIs, and identifying performance trends.
- Support lead qualification by gathering key customer data and forwarding high-quality leads to the sales team.
- Maintain and update customer and sales records in CRM, ensuring data accuracy.
- Collaborate with Logistics to track shipments and resolve delivery-related issues.
- Provide first-level customer service and escalate technical inquiries to the support team.
Your profile
- 1-3 years of experience in sales support, customer service, or administrative roles.
- Strong analytical skills and comfort working with numbers, reports, and CRM tools.
- Excellent organizational and multitasking skills.
- Fluent in English; German proficiency (B2+) preferred.
- Proficiency in MS Office and CRM tools.
- Detail-oriented and proactive in problem-solving.
