{"id":22528,"date":"2024-10-15T06:10:43","date_gmt":"2024-10-15T06:10:43","guid":{"rendered":"https:\/\/www.bioanalyt.com\/obtenir-de-laide\/"},"modified":"2025-11-18T08:34:22","modified_gmt":"2025-11-18T08:34:22","slug":"obtenir-de-laide","status":"publish","type":"page","link":"https:\/\/www.bioanalyt.com\/fr\/obtenir-de-laide\/","title":{"rendered":"Obtenir de l&rsquo;aide"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22528\" class=\"elementor elementor-22528 elementor-944\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb107c e-flex e-con-boxed e-con e-parent\" data-id=\"6fb107c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0d149d4 e-con-full e-flex e-con e-child\" data-id=\"0d149d4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-831b933 elementor-widget elementor-widget-image\" data-id=\"831b933\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/www.bioanalyt.com\/wp-content\/uploads\/2025\/01\/icon-2.png\" class=\"attachment-large size-large wp-image-19397\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a69ad05 elementor-widget elementor-widget-heading\" data-id=\"a69ad05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Demande d'assistance apr\u00e8s-vente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e898134 e-flex e-con-boxed e-con e-parent\" data-id=\"e898134\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b685fa e-con-full e-flex e-con e-child\" data-id=\"4b685fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0aadd20 elementor-widget elementor-widget-text-editor\" data-id=\"0aadd20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour obtenir de l&rsquo;aide concernant votre appareil iCheck, votre kit de test ou la pr\u00e9paration des \u00e9chantillons, veuillez remplir le formulaire et inclure le num\u00e9ro d&rsquo;identification de l&rsquo;appareil iCheck et le num\u00e9ro de lot de votre kit de test (flacons de r\u00e9actifs).  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-936cd2a info-text elementor-widget elementor-widget-text-editor\" data-id=\"936cd2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Courriel<br><a href=\"mailto:support@bioanalyt.com\" target=\"_blank\" rel=\"noopener\">support@bioanalyt.com<\/a><\/p><p>T\u00e9l\u00e9phone<br><a href=\"tel:+49%20(0)%203328%20351%2050%2000\" target=\"_blank\" rel=\"noopener\">+49 (0) 3328 351 50 00<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<a class=\"elementor-element elementor-element-f0882a9 e-con-full e-flex e-con e-child\" data-id=\"f0882a9\" data-element_type=\"container\" href=\"https:\/\/wa.me\/49332835150034\" target=\"_blank\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb139af elementor-widget elementor-widget-image\" data-id=\"cb139af\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.bioanalyt.com\/wp-content\/uploads\/2025\/01\/whatsapp-icon.png\" class=\"attachment-full size-full wp-image-19399\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed8d72 elementor-widget elementor-widget-heading\" data-id=\"aed8d72\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Whatsapp<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e0adc6 e-con-full e-flex e-con e-child\" data-id=\"2e0adc6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc4f8a elementor-button-align-start elementor-mobile-button-align-stretch contact-form elementor-widget elementor-widget-form\" data-id=\"ecc4f8a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22528\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ecc4f8a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Bioanalyt\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6d1cda4 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6d1cda4\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6d1cda4]\" id=\"form-field-field_6d1cda4\" class=\"elementor-field-textual elementor-size-lg\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Comment pouvons-nous vous aider ?\">Comment pouvons-nous vous aider ?<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Contr\u00f4le des dispositifs\">Contr\u00f4le des dispositifs<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pr\u00e9paration des \u00e9chantillons\">Pr\u00e9paration des \u00e9chantillons<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Dilution et calcul\">Dilution et calcul<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Maintenance des dispositifs\">Maintenance des dispositifs<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"La bonne solution pour moi\">La bonne solution pour moi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"D\u00e9monstration de produits\">D\u00e9monstration de produits<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Validation\">Validation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autres\">Autres<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tVotre organisation\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Votre organisation\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Comment pouvons-nous vous aider ?\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Pr\u00e9nom\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ea90bf9 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ea90bf9\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom de famille\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ea90bf9]\" id=\"form-field-field_ea90bf9\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Nom de famille\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_53f21a0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_53f21a0\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAdresse \u00e9lectronique\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_53f21a0]\" id=\"form-field-field_53f21a0\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Adresse \u00e9lectronique\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_3359043 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3359043\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAccepter\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_3359043]\" id=\"form-field-field_3359043\" class=\"elementor-field elementor-size-lg  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_3359043\">Je consens \u00e0 ce que mes donn\u00e9es personnelles soient stock\u00e9es et trait\u00e9es conform\u00e9ment \u00e0 la <a href=\"https:\/\/www.bioanalyt.com\/privacy-policy\/\">politique de confidentialit\u00e9 de<\/a> BioAnalyt.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_926d255 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_926d255\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBulletin d'information\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Tenez-moi au courant ! J&#039;accepte de recevoir la &lt;b&gt;lettre d&#039;information de&lt;\/b&gt; BioAnalyt avec des conseils d&#039;experts, des nouvelles et des invitations \u00e0 des \u00e9v\u00e9nements.\" id=\"form-field-field_926d255-0\" name=\"form_fields[field_926d255]\"> <label for=\"form-field-field_926d255-0\">Tenez-moi au courant ! J'accepte de recevoir la <b>lettre d'information de<\/b> BioAnalyt avec des conseils d'experts, des nouvelles et des invitations \u00e0 des \u00e9v\u00e9nements.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Demande d&rsquo;assistance apr\u00e8s-vente Pour obtenir de l&rsquo;aide concernant votre appareil iCheck, votre kit de test ou la pr\u00e9paration des \u00e9chantillons, veuillez remplir le formulaire et inclure le num\u00e9ro d&rsquo;identification de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":19397,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-22528","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - 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